Telephone Support

Speak directly to our Switch experts. Get answers to your questions about installation, operations or troubleshooting.

Priority Response

Move to the front of the line. Whether you call or send us an email, you will get priority status for the fastest response.

Free Software Upgrades

Keep your Switch software up to date for less. Premium Support members get free software upgrades.

Here's what you'll get

12 months of service

The Premium Support program is an annual program. Your premium support contract takes effect immediately after you purchase, and you will have the option to renew it each year.

Remote Access Services

As a Premium Support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.

Response Times

We will do our best to respond to your request within 8 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.

Valuable Resources

And of course, you get access to all our standard free services such as community forum, knowledge base and videos.

Join the Premium Support program now!

Switch Player Premium Support – $8

Switch Plus Premium Support – $8

Switch Pro Premium Support – $49

Note: Premium Support is only available for the latest version of the product. Earlier version serial numbers will not be accepted. If you are interested in upgrading, please see our upgrade page.