Problem:
When applying my license, I receive a license error.

Solution:
If you are running into a Wirecast activation error, please try the following instructions.

First, deactivate your license key by going to Preferences > Licenses > Deactivate License.

Then, please quit Wirecast:

• Delete the following files:
• HD > Library> Preferences>net.telestream.wirecast.plist
• User > Library> Preferences>com.varasoftware.wirecast.plist (if Available)
• User > Library> Preferences>Vara Software folder (if Available)
• Restart your computer.
• Launch Wirecast and activate your license.

After deleting these folders, you should be able to activate successfully. If you continue to have difficulty, please contact support.

Problem:
When applying my license, I get an activation error.

Solution:
If you are running into a Wirecast activation error, please try the following instructions.

First, deactivate your license key by going to Preferences > Buy/Upgrade > Deactivate License.

Then, please quit Wirecast and uninstall from the Add/Remove Programs in your Control Panel:

• Next, delete the following files:
• (Show Hidden Folders)
• C:\Program Data\Telestream Folder\ Delete the XML file
• C:\Users\USERNAME\AppData\Roaming\Vara Software\Wirecast Preferences
• Restart your computer.
• Re-download Wirecast
• Launch Wirecast and activate your license.

After deleting these folders, you should be able to activate successfully. If you continue to have any difficulty with your license, please contact support.

Use our new "License Reset Tool" where you have 24/7 access to reset your own license key.

You have 24/7 access to reset your own license key, see below for instructions.

• Please go to our "License Reset" page
• Fill out the license key field and the Email address or Order Id.
• Once submitted, your serial number will automatically be reset.

Our software End User Licensing Agreement (EULA) states that you may only have your license activated on one (1) computer at a time.

To activate your single license on a second computer you must first deactivate the license on the original machine and install and activate the license on your second system. Here is some helpful information on how to activate and deactivate your license:

• How to activate and deactivate your license on a Mac
• How to activate and deactivate your license on Windows.

Our software End User Licensing Agreement (EULA) states that you can run your desktop product on one (1) computer at a time. If you have purchased multiple quantities of the product, you are authorized to install the software on that number of computers.

To activate your single license on a second computer you must first deactivate the license on the original machine and install and activate the license on your second system. Here is some helpful information on how to activate and deactivate your license:

• How to activate and deactivate your license on a Mac
• How to activate and deactivate your license on Windows.

You have 24/7 access to reset your own license key, please visit to our new "License Reset" page.