| SERVICE | Insider Access $119/year² |
Premium Access $299/year³ |
|---|---|---|
| Free Software Updates/Upgrades Stay up to date with the latest features and bug fixes/enhances. |
||
| Online Case Submission (8am–5pm PT M-F) Case Submission Response Time Targets vary between tiers. |
||
| Case Submission Response Time Targets Premium Access customers will get Priority Response. |
< 8 business hours | < 4 business hours |
| Self-Service Resources On-demand Training and Knowledge Base |
||
| Free access to the Stock Media Library Over 500,000 royalty-free, unique media assets (videos, music, lower thirds, backgrounds and more) directly in Wirecast. That's a $360 value included!. |
||
| Phone Support (8am–5pm PT M-F) Schedule a phone call and speak with a Wirecast expert. |
||
| Eligible for Remote Access Services (RAS) Allow a support technician to access your computer, identify the issue and resolve it quickly. |
| SERVICE | Insider Access $119/year² |
|---|---|
| Free Software Updates/Upgrades Stay up to date with the latest features and bug fixes/enhances. |
|
| Online Case Submission (8am–5pm PT M-F) Case Submission Response Time Targets vary between tiers. |
|
| Case Submission Response Time Targets Premium Access customers will get Priority Response. |
< 8 business hours |
| Self-Service Resources On-demand Training and Knowledge Base |
|
| Free access to the Stock Media Library Over 500,000 royalty-free, unique media assets (videos, music, lower thirds, backgrounds and more) directly in Wirecast. That's a $360 value included!. |
|
| Phone Support (8am–5pm PT M-F) Schedule a phone call and speak with a Wirecast expert. |
|
| Eligible for Remote Access Services (RAS) Allow a support technician to access your computer, identify the issue and resolve it quickly. |
| SERVICE | Premium Access $299/year³ |
|---|---|
| Free Software Updates/Upgrades Stay up to date with the latest features and bug fixes/enhances. |
|
| Online Case Submission (8am–5pm PT M-F) Case Submission Response Time Targets vary between tiers. |
|
| Case Submission Response Time Targets Premium Access customers will get Priority Response. |
< 4 business hours |
| Self-Service Resources On-demand Training and Knowledge Base |
|
| Free access to the Stock Media Library Over 500,000 royalty-free, unique media assets (videos, music, lower thirds, backgrounds and more) directly in Wirecast. That's a $360 value included!. |
|
| Phone Support (8am–5pm PT M-F) Schedule a phone call and speak with a Wirecast expert. |
|
| Eligible for Remote Access Services (RAS) Allow a support technician to access your computer, identify the issue and resolve it quickly. |
¹Wirecast Access Plans are only available for Wirecast 9 and higher. If you are interested in updating your Lifetime License, please click here.
²1st year Insider Access included in the purchase of Wirecast Studio and Wirecast Pro Lifetime Licenses. Renew yearly for $119, or upgrade to Premium Access for $299/year.
³Premium Access is included at no added cost for all Wirecast Pro Subscription customers, covering the full subscription term. Renew Premium Access by renewing the Wirecast Pro Subscription in 2checkout. Lifetime License holders can upgrade to Wirecast Premium Access for $299/year.